The city of Kumasi as well as all of the northern part of Ghana is without internet connectivity. Functionality on Ghana Telecoms dominant internet service has been non-existent for over three days now.

A supposed upgrade of Ghana Telecom’s services has rendered the whole data communications stream inactive in the middle to upper part of Ghana.

In a rather unprofessional manner, the operator continues to run live local media campaigns promoting itself and its internet products instead of running continuous announcements apologising unduly to its customers who constitutes more than 80% of the market.

Is Ghana Telecom telling us they are the first to upgrade their services? Upgrades are inevitable in telephony. But are communications put on hold because a fixed or mobile operator is upgrading? Are businesses made to lose money because they cannot contact clients during upgrades? Do you the reader need to switch of your handset in the period your operator is upgrading? Or are Television signals suspended for over three days due to planned upgrade: without no formal apology and when services are expected to resume?

The Internet goes beyond all the analogies made. Ghana Telecom needs to render an unreserved apology to all of middle and upper Ghana even if services are normalised today or tomorrow and be up to the task of whatever they are doing.