The Corporate Services Executive and Acting Chief Executive Officer of MTN Ghana, Mrs Cynthia Lumor, says in the mist of the current erratic power supply and other challenges, her outfit is defying all odds to provide superior services that will delight subscribers and continue to ensure MTN’s position as the network of choice.
Commenting on MTN’s position as the leading mobile operator in Ghana, Mrs. Lumor stated:
“The fact that over 14 million subscribers in Ghana have selected MTN as their network of choice means we have a certain responsibility. It means that having made a deliberate effort to expand coverage and invest in leading edge technology to ensure that the majority of Ghanaians reap the invaluable benefits of quality, high-speed mobile data and voice services, we must surmount all obstacles to limit service interruptions; and so even in an era of erratic power supply we must invest in batteries and generators and fuel for those generators, because the infrastructure we depend on to provide services cannot run without power.Last year, MTN Ghana exceeded itselectricity and fuel budgets by 45% and 37% respectively. These were unanticipated costs, but we still neededto meet them, in order to provide our customers with the excellent services they deserve.
Mrs Lumor said this during her presentation at MTN’s annual Regional Stakeholder and Media engagement held in Koforidua.
She enumerated measures put in place to reduce the incidence of battery thefts and the impact of fibre cuts on traffic, stating that there was on-going collaboration with stakeholders to find meaningful ways of reducing the fibre cut scourge.
Expounding on the contributions of MTN to the socio-economic development of Ghana, Mrs Lumor estimated the number of jobs created directly and indirectly by the companyat 500,000, explaining that the ecosystem of dealers/distributors, retailers, suppliers, partners, recharge card printers, marketing and advertising firms, etc. that depended on MTN for the sustainability of their businesses meant that MTN had a duty to those companies and their employees to remain sustainable itself.
She also spoke extensively about the positive impact MTN Ghana Foundation was making in the lives of school children and communities as a result of investments in education and healthcare projects in the Eastern region. She shared insights into projects such as an ICT centre built by MTN at the BunsoAgric College and an Accident and Emergency block built for the Atua Government Hospital. Mrs. Lumor stated that while MTN was focused on making a difference in communities across Ghana, in the Eastern Region alone, the company estimated it had already positively impacted the lives of ten of thousands of people with corporate social investments worth almost GHs 2 million.
She noted that MTN Ghana had recently received a number of awards that constitute general and particular affirmation and recognition of the work MTN is doing. These include awards at the 2015 Ghana Telecom Award --Mobile Operator of the Year, Mobile Money Service of the Year, Customer Service Company of the Year and Cloud Company of the Year.The Ghana Revenue Authority also recognisedMTN as the Best Tax Payer for 2014.
The Acting CEO saidthat theseoutstanding achievements encourage staff and give them the momentum to strive ahead to serve subscriberseven better. She reaffirmed MTN’s commitment to making continued investments in the network to keep up with changes in technology and customer demand, to ensure that customers’ selection of MTN as the network of choice is consistently reinforced.
MTN Ghana is the market leader with the widest and most dependable network in Ghana for Voice, Data/ Internet and Mobile Money services, offering subscribers a range of exciting options under both Consumer and Enterprise segments. The company has committed itself to delivering reliable and innovative services that provide value for consumers and companies in Ghana’s telecommunications market. MTN has continuously invested in expanding and modernizing its network since its entry into Ghana in 2006. The company has built three modern switch and data centres to deliver stable, reliable, efficient and robust data and voice services to customers. MTN’s technology investments in Ghana from 2006 to 2014 total approximately $2.4 billion.
MTN Ghana is an employer of choice with Investors in People accreditation and maintains its position as No 1 Taxpayer for many years, thereby contributing to the growth of Ghana’s economy and the development of its people.