National Security Operatives have conducted an operation to secure databases belonging to the Ghana Water Company Limited, GWCL from an Accra based IT firm, Softtribe.

The operation which followed a complaint by the Ghana Water Company to National Security was to safeguard the databases access to which had been deliberately blocked by the company.

According to National Security Sources, the company Softtribe Ltd was holding the databases, which are critical for billing customers, to ransom after GWCL served to notice it will not renew its contractual relations with the IT firm.

In the complaint, GWCL detailed how access to its own customers’ data had been revoked by Softtribe and was requesting for assistance to secure the sensitive data.

National Security subsequently secured a court order and dispatched IT experts to Softtribe to secure the database.

National Security sources say the databases are now safe and the commercial risks to GWCL have been contained.