Ghana’s fastest insurance claims settlement, Priority Insurance Company Limited, the subsidiary of Tobinco Group, paid over GHC 7 million in claims last year.

The insurance company known for its fastest claims settlement and superb customer service has demonstrated its unwavering dedication to its policyholders by consistently providing outstanding services.

Priority Insurance paid out a total claim of GHC 7,184,549.14 in 2023 for its wide range of insurance policies. Speaking on the feat with SKB Journal, the Managing Director of Priority Insurance Co. Ltd, Mr. Matthew Kweku Atta Aidoo, said, “As the 38th company in Ghana’s Club 100, 2022 ranking, we are glad to impact both businesses and lives positively. These numbers reflect our dedication to delivering on our promises. We are extremely proud of our claims team, headed by Mr. Atta Asamoah, for consistently delivering exceptionally.”

On average, Priority Insurance pays about GHC 600,000 in claims per month on all products, including motor, home, fire, professional indemnity, and personal accident, to mention a few. Thank you to the claims team for working tirelessly to put a smile on the face of our customers”.

“Due to our consistent strong commitment to the claims payment process, we have proactively improved our systems. We ensure the insured gets what is appropriate to restore normalcy because we always put customers first in everything we do. He added that we want our customers to know we deeply care about them; we do not take their plights for granted”.

General Manager, of Operations at Priority Insurance Co. Ltd, Mr. Felix Akyea-Bekoe, added: “As a responsible corporate institution, recognized as the fastest Claims Payment, we ensure that all legitimate claims are processed and paid within 24 hours if all documents presented are right. We aim to enable more people and businesses to create and secure a better future by being a catalyst for positive and enduring change. Hence, we aim to show care and dignity by offering excellent customer experience and compassionate support throughout the claims process. By promptly evaluating claims and ensuring fair settlements, Priority Insurance Company Limited builds trust and fosters long-lasting customer relationships. We remain focused on providing unparalleled service and support to our policyholders, ensuring they feel protected”.

More recently, the insurance company has launched a new WhatsApp Chat platform called “Nhyira” with the number 050-878-5586, to augment its service delivery. The platform is equipped with innovative technology and highly skilled Customer Experience prompts addressing the needs of enquirers and customers of Priority Insurance.