To enable it serve customers even better, Guaranty Trust Bank (Ghana) Limited has acquired the technology to issue personalised debit cards instantly in its offices upon receipt of customers’ requests.

With this latest technology, customers of the bank can get their MasterCard or Visa debit cards issued or replaced instantly, with personal details ready for immediate use once the request is received and all other conditions are fulfilled.

Prior to the adoption of this technology of the bank’s instant card issuance service, customers requesting new cards or replacements had to wait for about two weeks to receive them. However, with this service customers can walk out of the bank with their personalised Visa or MasterCard anytime within the bank’s working hours. The card will then have to be activated on the bank’s ATM for immediate use.

The move to acquire the technology to issue cards instantly, aside from the provision of further convenience, is also in a bid to cater for emergency situations wherein customers may find themselves in need of cards urgently for one transaction or another.

In announcing the introduction of instant card issuance services across its branches, the Managing Director of Guaranty Trust Bank (Ghana) Limited Mr. Lekan Sanusi explained that GTBank has for some time now been looking for innovative means and ways of improving the turnaround times for card issuance.

He said: “The investment in this technology which enables us to issue cards instantly to customers is timely and should provide further convenience to our cherished customers”.

Mr. Sanusi further stated that: “Being a bank that prioritises serving our customers with speed and convenience, we are pleased to be able to now issue cards on same day within our offices”.

GTBank presently issues two major debit card types -- Visa and MasterCard debit cards. Its Visa debit cards are structured into Student, Domestic, International, Gold and Pre-Paid cards.

Generally, GTBank cards are electronic ones that provide access to customers’ financial information securely from any of the Visa and MasterCard customer touch points (Automated Teller Machines, Point of Sale Terminals, Web etc).

The card is effective for making payments from the customer’s account and can be used on any Visa or MasterCard-enabled ATM or Point of Sale Terminal worldwide.

Benefits of the GTBank debit cards include access to all GTBank ATMs and ATMs of other banks on the Visa and MasterCard networks, round-the-clock access to financial services, unlimited access to account information online, and a sophisticated, multi-fraud monitoring system that protects cards from being compromised by employing the chip and PIN technology.