Ethiopian Airlines, the largest Aviation Group in Africa and SKYTRAX Certified Four Star Global Airline, has introduced a mobile app and chatbot-assisted shipment tracking service to elevate cargo customers' experience.

The mobile app, which is now available for both Android and iOS, will bring convenience to Ethiopian Cargo & Logistics Services customers through a range of self-service features.

A statement issued by the airline and copied to the Ghana News Agency said the features included; checking flight schedule, cargo tracking and charter requests at the swipe of a finger.

It said the Ethiopian Chatbot enabled customers to access up-to-date information and track their shipment on Messenger and Telegram.

The statement quoted Mr Miretab Teklaye, Director Group Integrated Marketing Communications at Ethiopian as saying as 'a customer-centric airline, we always seek ways to better serve our customers and bring more digital options to their fingertips.'

He said the newly unveiled cargo mobile app and chatbot-assisted cargo tracking service would bring convenience for its customers allowing them to access real-time updates about their shipments and to process their charter requests.

"As the number of mobile apps and messaging platforms users grows globally, we will leverage our in-house digital capabilities to further elevate customers' experience by taking our digital service to the platforms of their choice," he added.