Ghana's power distribution company, ECG, has reported a revenue collection shortfall of over GH¢893,158,654 as part of the ongoing process of upgrading its prepayment metering system in its operational areas, as reported by graphic.com.gh.

ECG's Director of Communications, William Boateng explained that the revenue shortfall or gap will be recovered in the long-term when customers start paying their indebtedness in installment and the obsolete meters replaced with smart prepaid meters.

Boateng mentioned that the company had to undertake the replacement of these malfunctioning or obsolete meters as it was a mandatory exercise sanctioned by the Public Utilities and Regulatory Commission (PURC).

"These are meters that have run their due course. They were not working accurately and needed to be replaced. Once the replacement was completed, we expect the situation to stabilize, thereby improving the company's revenue fortunes," Boateng is quoted to have said by graphic.com.gh.

The ECG Director said the company will ensure that customers with credit balances on their old meters would be compensated through generated tokens which the customer will load manually onto the newly replaced meter.

He stressed that the ECG can still move ahead to bill customers based on their consumption history and appealed to customers to exercise patience as it works to transfer existing credit balances after the necessary reconciliations are done.

William Boateng emphasized that the ECG's old metering system was being upgraded to a more advanced and automated system under its Loss Reduction Project (LRP).

"Owing to this, the old metering system was not communicating properly with their servers," the ECG Director stated.

MA/AE

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