The Ghana Chamber of Telecommunications has hosted a telecoms industry workshop to enhance the capacity of technical officers in the area of quality of service.

Participants agreed to embark on a joint and co-ordinated public education campaign against fake phones, which negatively affect the quality of service and experience of consumers.

Joachim Pomy, an independent telecoms expert and ITU consultant, facilitated the workshop. He discussed the concepts of network performance, quality of service and customer experience for voice and data, as well as international best practices in regulation.

The full-day workshop brought together almost 50 representatives from the National Communication Authority (NCA), network operators, equipment vendors and infrastructure companies to deepen knowledge and facilitate knowledge-sharing.

“We created an opportunity and space for expert conversations on these areas as part of a consultative approach towards narrowing the divergence among industry stakeholders in the area of quality of service parameters, definitions and methodologies,” Kwaku Sakyi-Addo, CEO of the Chamber, said.

“It’s important stakeholders meet at this level, to discuss relevant issues on the matter of QoS to ensure customers are provided better services and operators are guaranteed their expected revenue,” says Zakaria Osman, Technical Director, GIFEC.

Fake and sub-standard phones were also exposed as devices that create network difficulties and yield bad QoS for users.