United Bank for Africa (UBA) Plc, Africa’s Global Bank operating in 19 African countries including Ghana, has announced the promotion of 3,000 of its staff.

This is to reinforce its commitment to human capital investment and career progression.

According to senior officials of the bank, the promotions were made across UBA’s global network.

In a letter to group staff Monday April 3, 2017, the bank’s CEO, Kennedy Uzoka said “…one of my priorities has been to address the needs of our people. I strongly believe that if we take care of our people, our people will take care of our customers – our ultimate employers.

“Investment in our human capital is critical to our success. It is a product of our ability to invest for the long term and create an institution that is built to last. It is the bedrock of our determination to be Africa’s leading customer focused bank”.

In addition to the group-wide promotion, Mr. Uzoka unveiled a new workforce model and an extension of the existing group car loan benefit, to 1000 previously ineligible staff.

These policies are indirect response to staff feedback from the Employee Engagement Survey, which the CEO said had helped define current and future human capital investment.

The revised workforce model democratizes access to leadership roles and opportunities at the bank. All staff can now aspire to leadership roles, if objective requirements are met.

Group Chairman, Tony Elumelu, congratulated UBA’s executive management for impartially implementing the bank’s “equitable policy.”

He said: “Promotion at this scale and creating career opportunities for staff at a time like this is an indication of industry leadership and worthy of emulation. It is no accident that this is occurring after the announcement of our strong 2016 results and as our shareholders receive dividends later this week. We want all our key stakeholders to share our success.”

UBA recently announced N384 billion earnings for 2016, an impressive 22% growth over performance in 2015 and also grew profit before tax by 32% to N91 billion.

The strong performance also reflects the imbedded culture of customer service, driven by high employee engagement and satisfaction.

UBA’s commitment to its broader pan-African network was reflected in a series of awards, including five ‘Bank of The Year’ awards for Gabon, Congo-Brazzaville, Senegal, Cameroon and Chad at the annual Bankers Award in London and the 2016 EMEA Finance Banking Awards by leading financial publication EMEA Finance Magazine.