Vodafone Ghana has assured it is working to fix the recent challenges being faced by its 4G subscribers.

Some customers of the firm hit social media to complain about the speed of the 4G LTE.

The second biggest telecommunication firm in the country is rolling out measures in the next three months to fine-tune and enhance the service to subscribers. The measures include building more cell sites to accommodate the pressure from its 4G LTE customers.

Outgoing CEO of Vodafone, Yolanda Cuba made this known during her final media engagement before her exit.

Background

Last week, Vodafone Ghana officially launched its 4G Long-Term Evolution (LTE) service – a unique and innovative technology that represents the next stage of the mobile data revolution.

It is designed to work efficiently than any other before it; allowing customers to experience fast speeds, high-end network quality, faster downloads and uploads. The LTE technology operates in the 2x5MHz frequency block in the 800MHz band as stipulated in the licence conditions agreed between Vodafone and the National Communications Authority (NCA) last December.

Even ahead of commercial deployment on March 19, 2019, customers of the telecoms company are in expectant mood of a major service boost to their experience on the network. Vodafone is rolling out the service on the back of a reliable network and strong global expertise in deploying new technology across its major markets in the world.

Launching the event, Minister for Communications, Ursula Owusu-Ekuful said:

“Vodafone’s 4G launch is a timely moment for the industry. Customers and stakeholders will experience great speed, reliability and stability. Government, as a thirty percent shareholder, is truly excited about this. Moving forward, we will always ensure that the telecoms sector is properly regulated with the relevant policies and initiatives that only seek to enhance the sector and engender healthy competition.”

Commenting, Chief Executive of Vodafone Ghana, Yolanda Cuba said: “Today, our business takes on a very different perspective – we have reinvented ourselves with the launch of 4G. Our customers – the very reason we are doing this – will get an opportunity to experience speeds that are ten times faster than any they have previously enjoyed. Our brand promise of an exciting future just got better and it is a tribute to the strength of our network and global expertise.”

Vodafone’s 4G comes as a standard on Vodafone Post-paid and Pay as You go offerings. Customers can test the compatibility of their phones on 4G by accessing the *700*#6 option on their handsets.