Once upon a time, we had to go and queue at Busy Internet to buy tokens and wait for the next available desktop computer to browse.

On foreign calls, we used to go to P&T offices to book it, 2weeks in advance. On the day, the telephonist will place the call. When it goes through, you would be called and directed into a wooden phone booth.

Banking services and transactions were all physically done at the banking halls. There were no money-counting machines at the time so when you happen to be behind in a queue, a customer with sacs of cash in coins and ¢1 denominations, then you must be prepared to spend the whole day waiting.

Paying utility bills (water and electricity) was a nightmarish experience for customers. You would go to offices of these service providers to pay bill, and the premises were permanently chocked with frustrated customers waiting for hours unend, just to pay bills.

Registration for the NHIS subscription was a task prospective registrants feared due to overcrowding at registration centres. In some cases, one would have to be visiting registration center for weeks before being lucky.

Today, with the advent of internet, smart phone and vehicle of digitization, we are able to carry out all the aforementioned activities in the comfort of, not just our homes, but in our beds.

Banking halls are now often empty, the Internet Cafe business has been rendered comatose and paying utility bills has now become a joyful task.

WE, THEREFORE, CANNOT "RESET" OUR DEAR COUNTRY INTO THE DAYS FILLED WITH PIPEDREAMS; WE MUST "UPGRADE" INTO THE FUTURE OF GREAT POSSIBILITIES.