I write to comment on the Vodafone Mobile Connect and its Customer Service. I purchase this device at the Vodafone Circle Branch, after using the device for three days then I realize it was reading 0.0000; I reported this to their customer service at same branch. I was inform that there was no way I could have exulted the 100 Ghana cedis worth of data given me after I top up with almost Forty Five Ghana Cedis.

After going there for two weeks I was inform that I had use the said data and that they had communicated it to me. Meanwhile nobody from their outfit called me. When I inquire how came if I purchase 10 cedis worth of credit it get finish in 20 to 30 minute just checking my mails and sending , no downloading, I was told it normal. If this is the case then Vodafone is reaping Ghanaians off, if they sell an hour at one cedis, eighty pesewas {1.80} at their world class café, then why these reap off Vodafone with their Mobile Connect.

To every business there is a profit motive but if it’s to the disadvantages of customers then am sorry because they may end up losing them.

Vodafone should know that product base knowledge is needed for their customer service personnel. Why should a customer be more knowledgeable about the company’s products than its employees?

Edinam Kofi Broadcast Journalist/Student edinamkus@yahoo.com