In a move to enhance food delivery standards, Bolt Food couriers across Ghana have collectively taken a pledge to uphold the highest standards of safety, hygiene, and food handling. This follows an intensive training in partnership with the Food and Drugs Authority (FDA) to reinforce the importance of these practices in ensuring the delivery of safe and hygienic food to customers.

The pledge taken by the couriers underscores Bolt Food’s unwavering commitment to customer safety and satisfaction. With a focus on maintaining the integrity of food from preparation to delivery, couriers have vowed to adhere to strict protocols designed to protect both themselves and their customers.

The Acting Regulatory and Policy Head for Africa at Bolt, Weyinmi Aghadiuno, said: "Bolt Food as market leaders committed to best practices and standards in food delivery, launched this initiative to equip couriers on the platform with essential knowledge and tools for excellence in food delivery. It is our collective responsibility as stakeholders in the food service ecosystem to ensure food reaches customers safely and in an hygienic manner. By adhering to these best practices of food delivery, we are not only protecting the public health of Ghanaians but also contributing to the overall well-being of our communities.”

Through this specialized training, couriers gained invaluable insights into food hygiene, safety practices, and proper handling techniques, reinforcing our dedication to the health and safety of the communities we serve." She added.

The workshop addressed a pressing need in the rapidly expanding online food delivery sector, where maintaining food safety and quality is crucial. Recognizing the rise in online food businesses, the FDA partnered with Bolt Food to enhance food safety measures across the industry.

Chief Regulatory Officer at the FDA, Dr. Edward Archer emphasized the importance for courier operators to understand the impact of food safety measures on their operations.

"The FDA is collaborating with various stakeholders, including courier services, to ensure they receive training in food safety. This training equips them to integrate food safety principles into their work, thereby reducing food safety-related complaints and illnesses," Dr. Archer stated.

During the workshop, couriers were educated on several key aspects of food safety. The training covered personal hygiene practices, the importance of maintaining appropriate food temperatures during delivery, and protocols for handling food to prevent contamination. Emphasis was placed on ensuring that hot food stays hot and cold food stays cold, with timely delivery being a critical component of the process.